1. Order Cancellation (Before Delivery)
- Orders may be cancelled before delivery for a full refund.
- If the product is already out for delivery, a visit/cancellation fee may apply.
2. Refund of Security Deposit
- Security deposits are refunded within 3–7 working days after pickup and inspection.
- Deductions may be made for damage, deep stains, missing accessories, or mishandling.
3. Early Return Policy
- Customers may return products early; however:
- Rental charges for the selected tenure are non-refundable, unless approved under exceptional cases.
- Deposit will be refunded after inspection (adjusted for damages, if any).
4. Damaged or Defective Products
- If a product arrives damaged or defective:
- FurnEasy will replace it free of cost.
- If replacement is not available, rental will be paused and refund will be initiated.
5. Failed Delivery Attempt
- If delivery fails due to incorrect address or customer unavailability:
- Re-delivery charges may apply.
6. Mode of Refund
- Refunds are processed via original payment method (UPI, card, bank transfer).
- Processing time: 3–7 working days.